Shipping & Return Policy

We ship orders worldwide. Below is an overview of our current order preparation, QC, shipping and after-sales process.

Order Preparation

After payment is confirmed, we will begin preparing your order. Most products require approximately 1–6 days for preparation, depending on the product, size, color and current availability.

Some special or less common products may require additional preparation time. If there is an unusual delay with your order, we will contact you.

QC Photos Before Shipping

Once your item is ready, we will provide QC photos so you can review the product before it is shipped.

Please check the QC photos carefully. If you notice something you are not satisfied with, please let us know before shipping. A replacement can be arranged when appropriate, or if you are satisfied with the item, you can confirm that we should proceed with shipment.

Shipping & Tracking

After you approve the QC photos, we will arrange shipment as soon as possible. A tracking number is normally provided within approximately 2 days after shipment is arranged.

Please note that some shipping routes may not show tracking updates immediately. For certain routes, tracking information may begin updating only after the parcel reaches the destination country or the next logistics checkpoint.

Estimated Delivery Time

For most orders, the estimated delivery time is approximately 12–14 days after you receive the tracking number.

Delivery time may vary depending on the destination country, shipping route, customs clearance and carrier operations.

The 12–14 day delivery time is an estimate rather than a guaranteed delivery date. Customs inspections, carrier delays, holidays, weather, flight arrangements or other circumstances outside our control may occasionally extend the delivery time.

Shipping Costs

Shipping costs may vary depending on the destination country, product type, parcel size and available shipping route.

If you would like to confirm the shipping cost or available shipping options before ordering, please contact us through our official contact channels.

Customs & Import Requirements

Customs procedures and import requirements vary by destination. Customers are responsible for providing accurate shipping information and cooperating with any local customs or carrier requirements when necessary.

If additional information is required during customs clearance or delivery, please respond to the carrier or contact us for assistance.

Shipping Delays

International shipping can occasionally be affected by customs inspections, carrier delays, flight schedules, holidays, weather or other circumstances outside our reasonable control.

If your tracking information has not updated for an unusual period of time, please contact us with your order number or tracking number and we will help check the shipment status.

Returns, Replacements & Order Issues

Because QC photos are provided before shipment, please review them carefully before confirming that your order should be shipped.

If you are not satisfied with the item during the QC stage, please contact us before shipment. Depending on the situation, a replacement can be arranged for you to review again. If you are satisfied with the current item, you can confirm that we should proceed with shipping.

If there is a problem after delivery, please contact us as soon as possible and provide your order information together with clear photos or other supporting information when applicable.

Return, replacement or refund eligibility depends on the circumstances of the order and the nature of the issue. We will review the situation and discuss the appropriate available solution with you.

Please do not return a parcel without contacting us first, as the correct return instructions may vary depending on the order, product and destination.

Nothing in this policy is intended to limit any rights that cannot be excluded under applicable law.

Order Timeline

For most orders, the general process is:

Payment confirmed → Product preparation (approximately 1–6 days) → QC photos → Customer confirmation → Shipment → Tracking number (normally within approximately 2 days) → Estimated delivery approximately 12–14 days after receiving the tracking number.

Need Help?

If you have questions about product preparation, QC, shipping, tracking, delivery or an order issue, please contact us through the official contact information listed on monicasneaker.shop.